30-Day Free Returns
We offer a hassle-free 30-day return policy for all products purchased directly from our website. We want you to love your steam closet as much as we do. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, free of charge.
To qualify for a return:
- The product must be in its original condition, and in its original packaging.
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The return request must be initiated within 30 days of the delivery date.
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Proof of purchase (order confirmation or receipt) must be provided.
How to Return a Product
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Contact Us: Reach out to our customer service team at contact@nimbussteam.com
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Package the Item: Remove any water inside the watertank and drain the device. Securely pack the product in its original packaging, including all accessories, manuals, and documentation.
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Ship the Item: Use the prepaid return shipping label provided by our team. Drop off the package at the designated carrier location.
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Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or refund at no cost to you, provided the issue is reported promptly.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been damaged, or altered.
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Gift cards
Contact Us
For any questions or assistance with your return, please contact our customer service team: contact@nimbussteam.com
